As part of the Trading Standards Checked Scheme, Kent County Council (KCC) carries out stringent checks to support only legitimate and reliable businesses and to help consumers find reputable and trusted traders.
Each business on this scheme is thoroughly vetted which includes:
In addition to these checks, any complaints made to the Citizens Advice Consumer Service (CACS) about any trader registered on this scheme are monitored continuously to ensure a consistently high standard is maintained by our checked traders throughout their membership.
Trading Standards Checked means that a business has passed our robust background checks, they understand they are required to comply with all relevant UK legislation and they receive support and advice to help them act responsibly, fairly and honestly. Members of the scheme are individual businesses who are advised and supported within the scheme but this does not prevent things from going wrong or guarantee the quality of workmanship.
If things go wrong you can seek advice from the Citizens Advice Consumer Service. When you contact this service, you will receive advice on how to resolve any issues you may have. KCC Trading Standards will continue to monitor complaints on all individual members of the scheme and reserves the right to take action where necessary.