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Consumer Advice

1. Why use Trading Standards Checked? What does it mean?

What is Trading Standards Checked?


2. Find a reliable trader

3. When you have chosen a trader

Gas - Check the GasSafe Register if you need gas work done in your home. The Gas Safe Register is the official list of businesses that are legally permitted to carry out gas work. Every registered business employs engineers who are issued with a Gas Safe ID card. Not all engineers are qualified to do all types of  gas work – so remember to check their ID card before any work is carried out.

Electrics - If you need electrical installation work done in your home, we recommend that you use an electrician registered with one of the government-approved schemes. Find A Registered Electrician.

Waste Carriers - The Environment Agency licenses industry, businesses and individuals to carry out certain activities that have the potential to pollute the environment, including businesses that carry and dispose of waste. Ask your trader how they will dispose of any waste and search the Environment Agency register to check for the necessary license(s). It is your responsibility to ensure waste is disposed of correctly.

Subcontractors – Not all tradesmen who do the quote for you carry out the work themselves. They may work alongside other subcontractors or hire subcontractors to complete the entire job. You should find out who will be working in your home.


4. Waste Carrier Licence

Check the Environment Agency register.


5. Cooling off period

Advice from Citizens Advice


6. If things go wrong

Citizens Advice website or call the Citizens Advice consumer helpline 03454 04 05 06

Alternative Dispute Resolution (ADR)
Kent County Council ADR is approved by government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

County Court
You can apply to a county court to claim money you’re owed by a person or business.

This is known as making a court claim. It often used to be known as taking someone to a 'small claims court'.


7. Alternative Dispute Resolution (ADR)

Alternative Dispute Resolution
Kent County Council ADR is approved by government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.