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Accessibility Statement - Known Issues

As part of our commitment to accessibility we are required to publish where we know there are issues with our website.

We list below areas within the website that we know are not fully accessible. We also explain what we're doing to fix the issues and give information on alternative ways you can get the content.

Website-wide issues

Some text elements do not meet minimum colour contrast requirements.
Some Non-text elements do not meet minimum colour contrast requirements. Text within images do not meet colour contrast requirements.
Focus indicators are not implemented on any user interactable elements.
Focus order is not logical when using keyboard inputs. Elements mid page receive focus before the nav bar, then focus shifts to footer before reaching log in button.
Some checkboxes do not receive keyboard focus when tabbing through the page.
Dropdown form inputs do not have accessible names. Label is not read out by screen reader.
When mobile view is enabled, the registration form pages still have a toggle navigation button which does not have any function as it holds no menu elements.
"Skip to content" bypass blocks are not implemented.
Page titles are not clear and helpful to the user.
Parsing errors found when run through W3 Validator.
When zoomed in to 200% and the navigation menu has been expanded, the user is unable to scroll down to gain access to the menu items hidden off the screen.
Disabling CSS shows an empty button with no function.
When using a mobile device the elements in the navigation menu are not all shown to the user.
When mobile view is enabled, clicking the toggle navigation button repeatedly breaks the element and shows the menu items on the page underneath.

Content issues

The issues listed in this section are related to content on the website.

Images do not have alternative text. Toggle nav button does not have alt text.
Image contains text.
Links do not have a clear purpose. Images in recently joined section are links but do not have an accessible name.
Progress bar tabs at the top of the page rely on the use of colour and shape to convey information to the user. They act as links but do not have a clear purpose. There are no text alternatives to the visual format.
Content and functionality is obscured when viewport width is reduced to 320px. Horizontal scrolling is enabled.
Alternative text is not available for some images on pages of the website.
Some of our links are not as clear as they should be in what they lead to.
The submit a new request section of the website asks you to provide info but isn't very good at telling you what info it needs when you select an input box.

Other Issues

Often there will be other things that are identified that don’t fit into either of the categories above. In this section we list all other issues.

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

What we are doing to fix accessibility issues

We have a plan in place and are working to fix these issues.

We are working with our supplier to fix all the issues listed here as is stated in contracts we hold with them.

We are also working with all our staff who are responsible for content on the website, to train them in producing more accessible content and to improve all the content already up on the site that has issues.

If you would like more detailed information on our assessments, or a more detailed look at the steps we are taking to fix a particular issue please email the scheme.

Something missing?

If you believe that something is missing from this list, please email the scheme. Be as specific and detailed as you can. Please also tell us if you had a good experience on our website.

This page was last updated on 03/12/2019