Business advice

All our members have access to our free eLearning packages. As you complete each course, we will add accreditation badges to your business profile to show customers that you have completed the training.

Most complaints happen as a result of miscommunication or misunderstanding. Being clear with your customers will potentially stop complaints becoming a problem for your business. Be up front with expected time frames and confirm in writing what you are doing and how much it will cost.

If something does go wrong then listen to your customer and address their issues by finding a reasonable solution.

Please be aware of the laws and regulations around waste carrying and removal. The following video includes vital information for yourself and your business. You can you the following link to begin or renew your license registration.

If you sell services to consumers away from your place of work, you are likely to need to supply a cancellation notice. This is a legal requirement under consumer legislation to stop aggressive pressure selling.

Members of Trading Standards Checked can find a handy cancellation rights tool in the members area to check if you should be giving cancellation notices to your customers. Here you can also find cancellation paperwork written by Trading Standards professionals for you to use.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 were introduced to stop doorstep criminals from pressuring people to buy goods and services at their home and to ensure customer confidence when buying online.

The regulations outline our consumer rights when buying in the home relating to pre and post contract information and cancellation rights.

The Consumer Rights Act 2015 provides consumers with statutory rights when entering into contracts for goods, services and digital content. All services should be carried out with reasonable care and skill, within a reasonable time and for a reasonable cost if this was not agreed beforehand.

If something goes wrong then the consumer can request a remedy under the Act to either put the problem right or compensate the consumer with a price reduction.