This accessibility statement applies to Kent Trading Standards checked run by Kent County Council.
The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.
There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.
AbilityNet provide advice on making your device easier to use if you have a disability.
Please contact us if you have an accessibility query including:
If you are experiencing issues with accessing information or using the website
If you find an accessibility problem not listed on this statement
If you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
If you need information in an alternative format, such as braille or a language other than English:
Call: 03000 421 553.
An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.
We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.
If you find something that does not work that we missed, remember to contact us.
The content listed below is non-accessible for the following reason(s):
This section covers issues that we need to fix and are working to do so.
Logos for KCC and Trading Standards Checked within the footer do not have alt text. (WCAG 1.1.1)
The link within the Trading Standards Checked logo does not have text visible to screen readers. This is because the image does not have a title or an aria-label attribute. (WCAG 2.4.4, 4.1.2)
All logos or placeholders for results do not have alternative text and do not include alt tags within the html. (WCAG 1.1.1)
Logos and images of the owner do not have alternative text. (WCAG 1.1.1)
Videos present on the page do not have transcripts attached. (WCAG 1.2.3, 1.2.5)
The videos "ADR: Alternative Dispute Resolution" and "Cancellation Notices" do not have captions. (WCAG 1.2.2)
When magnified to 400%, the navigation menu items cannot be opened using a keyboard exclusively. (WCAG 1.4.10
Frequently Asked Questions drop down options do not have focus indicators when using a keyboard. (WCAG 2.4.7
Frequently Asked Questions drop down options do not have focus indicators when using a keyboard. (WCAG 2.4.7)
There are no bypass blocks or "Skip to Main Content" links when using a keyboard. (WCAG 2.4.1)
Location icon buttons cannot be accessed when using a keyboard exclusively. (WCAG 2.1.1)
When magnified to 400%, the icon for the navigation menu does not have text visible to screen readers. (WCAG 4.1.2 & 1.4.10)
Most links within the page are full URLs and do not accurately describe to the user where they take the user. (WCAG 2.4.4)
"Residents" and "Traders" headings are not marked up appropriately in the HTML.(WCAG 1.3.1)
There are multiple instances where elements referenced with ARIA and multiple HTML static elements use the same ID attribute (WCAG 4.1.1)
All buttons for Call, Email and Visiting the website do not have text visible to screen readers when the page is at a magnification less than 250% (WCAG 2.4.4,4.1.2 & 1.4.10)
Text elements do not meet the minimum colour contrast requirements of 4.5:1. (WCAG 1.4.3)
Error messages are displayed in red text when fields are left empty. (WCAG 1.4.1 & 3.3.1)
When magnified to 400%, the buttons for refining and sorting the search overlap the navigation menu button, making it inaccessible. These buttons and the Update Search button cover most of the screen, making most of the page unreadable. (WCAG 1.4.10)
Focus indicators surrounding buttons does not meet the colour contrast requirement of 3:1.(WCAG 1.4.11)
Error messages when fields are left empty they are not read out by a screen reader without receiving focus. (WCAG 3.3.3 & 4.1.3)
This section covers issues that we do not need to fix right now.
The accessibility regulations do not apply to video content published before 23rd September 2020.
All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.
Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:
Links to non-KCC websites
Content/functionality on our website
Content hosted on other websites, such as social media sites.
This statement was prepared on 17th November 2021. It was last reviewed on 17th November 2021.
This website was last tested on 5th November 2021. The test was carried out by Kent County Council.