traders

Code of Conduct

Our members are proud to be checked by Trading Standards and are committed to treating their customers fairly and agree to follow the Trading Standards Checked Code of Conduct.

All member businesses of Trading Standards Checked agree to:

1.

Be courteous, honest and respectful in all dealings as a trader

2.

Deal with all complaints received in a prompt and professional manner

3.

They will work positively to resolve issues and have agreed to enter into Alternative Dispute Resolution should it be requested by the customer

4.

Always provide correct and relevant paperwork before commencing any work

5.

Never attempt to carry out any work for which they are not suitably qualified to undertake

6.

Perform all work to a high standard and adhere to relevant industry standards & legislation

7.

Have adequate Public Liability Insurance and, if applicable, Employers Liability Insurance

8.

Comply with all relevant UK Legislation

9.

Take responsibility for any sub-contractors, sub-consultants, sub-advisers and sub-agents that they engage, and for any work completed on their behalf at your property

10.

Keep customers informed. Especially if they are late to an appointment or will not be able to make it, work is not going to be completed on time or there are necessary changes to the agreed schedule of works that may increase the cost

11.

Ensure only appropriate content is published on their profile, with no offensive language or discriminatory remarks

12.

Comply with the spirit and detail of civil and criminal laws relevant to their business

13.

Do not cold call to obtain business. This includes door knocking, telephone calls etc

14.

Do not take advantage of vulnerable consumers. Try to provide additional support and assistance to vulnerable consumers

15.

Never demand that payments are made in cash

16.

Never take a customer to a bank or cash point for them to withdraw cash to pay for work

17.

Never be verbally or physically abusive or threatening to customers