residents

Trade accreditations

Every trader that joins the scheme will have their mandatory accreditations and qualifications checked.

Does the business have the right accreditations?

Gas work

Every registered business will employ engineers who are issued with a Gas Safe ID card. Not all engineers are qualified for all types of gas work so check before you choose a trader.

Electrical work

If you need electrical installation work done in your home, we recommend that you use an electrician registered with one of the government-approved schemes.

Waste disposal

Ask how waste will be disposed of and search the Environment Agency Register to check that they have the necessary license(s). It is your waste so even if you employ a trader to remove it on your behalf it is your responsibility to ensure it is disposed of in line with regulations. If not, you could be fined.

Sub-contractors

Not all traders who provide you with a quote carry out the work themselves. They may work alongside other sub-contractors or hire sub-contractors to complete the job. Make sure you find out who will be working in your home. Anyone working for the trader will have to follow the Code of Conduct.

What if things go wrong?

If things go wrong you can seek advice from the Citizens Advice consumer service. KCC Trading Standards monitors complaints on all individual members of the scheme.

Contact Citizens Advice

0808 223 1133